Unclog main sewer line  from basement cleanout

Welcome back to Happi Plumbing Channel. Today, we will share another case about unclogging main sewer line  from basement cleanout.

The customer was bothered by basement toilet backed up and flooded the floor.

Step 1: Stopped using water to minimize sewage damage.

Step 2: Recommend a water restoration partner to assist with disaster recovery and help reduce the customer’s loss through their insurance company.

Step 3: Inquired and confirmed that the sewage pipe was connected to the city sewer, not a septic tank

Step 4: Inspected both indoor and outdoor cleanouts. If there was no outdoor cleanout, removed the manhole and inspected the pipe’s direction and distance to make a preliminary assessment of the blockage situation.

Step 5: Used a large drain machine to clear the blockage from the basement cleanout.

Step 6: Continue clearing, and at 140 feet, the blockage was cleared. After pulling the cables back, we found numerous wipes stuck in the pipe.

Step 7: Run a sewer camera to inspect the pipe condition.

Step 8: Found a belly (a low spot in the pipe) between 28ft and 33ft.

Step 9: At 70 feet, the PVC pipe connects to corroded cast iron sewer pipe, which seems to be the property’s connection point to the city sewer. There should be a street cleanout at this location.

Step 10: Used a locator to determine the position of the street cleanout.

Step 11: Marked the new cleanout location. A street cleanout will be dug and installed. So In the future, if there’s a blockage at the city end, the cleanout will allow sewage to flow out, preventing backup in the house. Call the city, and they will come free of charge to clear the blockage.

Step 12: Apply for a permit to install the street cleanout, and inspection will follow upon completion.

Step 13: The sewer blockage is cleared, and sewage no longer backs up and floods the house. The problem was identified, and the solution is in place. The customer is very, very happy! We are always so happi to help.

TIPS: If there’s a backup in your house, the first step is to open the street cleanout and let the sewage flow out. This will prevent flooding in the house. If there’s water in the street cleanout, the blockage is the city’s responsibility. Call the city, and they will come to clear it for free. Don’t waste money on a plumber to clear it.

客户问题：basement toilet backup and flood the floor

1. 停止用水，减少污水灾害损失。
2. 推荐water restoration 水灾恢复的合作伙伴，协助通过保险公司降低客户的损失。
3. 询问并确认客户的污水管是排向city sewer 不是septic tank,
4. 查看室内室外的clean out ，若没有室外cleanout ,拿开manhole,查看管道走向，距离，初步判断阻塞的情况。
5. 用大疏通机，从basement cleanout 进行疏通作业
6. 持续疏通，在140ft的地方疏通了堵塞。把疏通线缆拉回来，发现有许多湿纸巾。
7. 用下水道camara查看管道情况,在28-33ft的位置发现有一个belly。
8. 在70 ft 处pvc管连接到了corrosion cast iron下水道，这个地方应该是房子与city下水管的连接处。这个地方应该有一个street cleanout。
9. 用 locator确定street cleanout 的位置
10. 标记 新cleanout的位置，将会挖掘并安装一个street cleanout. 以后 city端再发生堵塞，打开这个cleanout 就可以让污水流出来，而不会返水到房子里面。打电话给city, city就会免费来进行疏通处理。
11. 安装street cleanout ,需要提前申请permit ,完工之后有
12. 下水道堵塞疏通好了，污水不再回流淹掉房子，问题找到了，解决方案也有了，客户very very HAPPI!

TIPS: 家里返水，第一时间是打开street cleanout 查看，让污水从cleanout 流出，就不会淹掉房子。street cleanout有水，堵塞的责任就在city,给city 打电话，他们会马上上门免费疏通。自己不要花冤枉钱请plumber疏通。